An Overview Of Chatbot Technology
Understanding Chatbot
An application by which a normal conversation is held with a user in normal language means in users language. Communication allows through mobile apps, websites, text, telephone, or messages in other words, chat or is defined as a tool that is formulated for exchanging words between the computer and the user. A process where humans interact with digital devices through several sources either text, call etc. but the digital sources are simple like a human that interacts with a human to love the user query, know more information. To know more let me know about chat or more with explaining it by example.
If you are on any website on your computer screen and front of your screen a window snaps up with your helper. If you need any help and some time you’ve received a call, what are you teaching, how can I help you. These are some outlines to experiencing a chatbot.
Definition as per Wikipedia: A chatbot (originally chatterbot[1]) is a software application or web interface that is designed to mimic human conversation through text or voice interactions.
How Chatbot works?
Image Credit: https://www.spiceworks.com/tech/artificial-intelligence/articles/what-is-chatbot/
As per the above image that gives you an idea that how chatbots really works. Chatbots find out the human language as they speak or write, though it’s an computer program that allows the human to have a conversation with electronic devices as they have conversation with a company employee or a human users live. Overall when we think how chatbots work then it consists the combination of machine learning, natural language processing and software engineering techniques to understand the respond to users input effectively. In simple term, as we see in the image, we gets the input from a user or a user types any query in chatbot, then the chatbot analyze the request of users and find out the intent and entities. At last chatbot is ready to compose the reply or response to the query of users.
Types of chatbot
There are many type of chatbots, but we are going to discuss some types of a chatbots that are as follow:
- Hybrid chatbot
Hybrid chatbots understand context and intent and by this, an organization can interact easily with their customers. It is simply a mixture of two types of chatbots that is simple and smart. Smart means context-based and simple means the task-based rule. Hybrid chatbot permit the user to access the chatbot through their preferred channels whether its a Facebook Messenger bot or a Website chat widget.
- Button based chatbots
Nowadays this type of chatbot is very famous in the market. This chatbot helps to solve queries that a customer asks frequent questions. It is illustrated to the user in the form of buttons. this chatbot is also known as menu-driven chatbot and these chatbot is used in Mobile apps, transactional interactions etc. as well it is user friendly and structured approach to conversational interaction, making them effective for guiding users through workflows and specific tasks.
- Machine Learning Chatbots
This chatbot is formulated to recall the chat between users and computers and it operates AI and ML that means Artificial Intelligence and Machine Learning. It is known and popular for building conversational interfaces that can engage users in natural language conversations and provide intelligent responses. Machine learning chatbot can learn from data and adapt to latest scenarios or user inputs.
- Voice bots
Now some of the companies are using this type of chatbot which is voice-based on chatbots. This is becoming very popular and some of the popular companies are using it like Amazon Alexa, Apple Siri etc.
5. Rule-Based Chatbot
Rule-based chatbot rely set of rules and decisions trees to interpret user inputs and provide appropriate responses. One of the main target of rule based chatbot is, it provide accurate and consistent responses to common tasks and queries.
Benefit of Chatbots
The top 6 benefits of Chatbots are mentioned below:
- Immediately obtainable
For the user, chatbots are available instantly even when you work at night or in the morning. It gives all the answers to the question frequently. There is one situation if the chatbot is not able to reply to the answer to a user question then users forwarded the question to the human employee and within the next business day the answer will be given through your email.
- Sales increased
The right information at the right time is given to a customer then automatically the sale is increased. By using chatbot a company’s sales increases by above 65 per cent and this is checked in a survey.
- The engagement of customers is Improved
It is important to engage your customer or client with the product. By using chatbots the engagement with customers is increased.
- Save the cost
If a company hires an employee then it charges much more in comparison to using chatbots. It is a very inexpensive way to save costs. It’s a computerized process by which a company deals with or solves or engages many customers at once. By this, a company saves much more instead of spending on some other platforms.
- Provide customer service according to customer time
It is like a service for customers which is available 24/7. Time is not an issue for this, any time you can use it and it reacts immediately.
- Enhanced the fulfilment of customer
By utilizing chatbots, a customer is satisfied by the service and by the company because any query can be solved easily and quickly without time priorities.
Some popular Chatbot Platform Tools
Chatfuel: It has a huge library with some template which is already made and that present in a Chatfuel Dashboard. It is created for some applications or the platforms such as Messenger, Instagram and Facebook. You can find this plan free of cost and a paid plan is also available with a cost of $15 per month.
Aivo: By Aivo at least 50 languages are provided for the customer services and it has the function to provide through voice. You can use this with a 30 days trial period.
WotNot: It provides both a chatbot and a live chat tool to solves customers queries and for sales and also provided human intervention when a chatbot is not able to answer a customer question. It is one of the best and famous chatbot.
MobileMonkey: It creates a chatbot and it is a very famous Facebook Messenger platform that develops lead like list building, drip campaigns. It contains numerous data on the users and you can utilize it in your marketing as leads.
SnatchBot: It has more than 48 templates for English and in many other languages as well. You have to buy this and have several ways to buy this platform, it does not have a free trial.
Botsify: It is very simple to use and has several channel support that builds conversational forms. You can use this on a 14-day free trial basis.
Flow XO: It does not have coding, you can easily create not without any coding. It has multi-channel support with a drag and drops editor.
BotKit: For creating custom integrations, chatbots and apps it’s the best tool. You can use this for free but you have to sign up for a free plan.
Conclusion: In the field of conversational interfaces, chatbot technology plays an important role that also offer businesses and organizations a strong tool for engaging with users in natural conversations. By using the artificial intelligence, machine learning, and natural language processing techniques, chatbots can understand user input, provide relevant information, and perform tasks autonomously.
