Fedex package stuck in customs If your package appears to be stuck in transit, it’s essential to take appropriate steps to resolve the issue. Regularly, express shippers like DHL or FedEx will be able to have customs clear your shipment. They might be detained due to missing or incomplete paperwork, or because customs authorities need more information. While some have no problems. Until we can provide complete information to the authorities, we can’t process the shipment for clearance (unless you have chosen to use your own customs broker). I called the Fedex Agent and the lady who answered phone didn't know the specific reason for It means that the U. No-one at Fedex is able to provide an update. I called customer service a couple of times and nobody knows why the package is stuck in Memphis. Steps to Take When a Package Is Stuck. It's a Customs issue. Fedex has no control over how long Customs takes My package has been in IPZ-Ffm for over 2 weeks, the expected arrival date is tomorrow, and I don’t know what to do. FedEx doesn't automatically monitor why customs is taking so long. But before you start worrying, it’s important to Trying to get a feel on this and what I should do - long story short, I had a package sent from Denmark to the US and it's been sitting stuck at customs clearance since June 22 in the ISC Chicago facility. If they can’t help you, contact a local customs agent like SIAM Relocation, and your package will be Until we can provide all the information to the authorities, we cannot process the shipment for clearance. The package was placed in “customs clearance pending” on 5/23. I fill up all the details and send the information back to FedEx within an hour. What does status If you have received this notification “FedEx package available for clearance” it means that your package has successfully arrived in the destination country. FedEx is very clear that Customs is it's own entity and that any Customs issues are not calculated into delivery time. FedEx says its delayed because it needs an itemized breakdown of the products even though I provided a commercial invoice with the harmonized codes of each product. This one agent from Fedex kept updating me of the package status every week with the same issue "Stuck in customs". FedEx kept saying I needed EORI number even though I provided it a week I sent my spouse, who is currently in Korea, a package containing personal identification (US Lawful Permanent Resident Card/US Greencard) and some personal property (contact lenses) via FedEx. The basis of the computation of duties and taxes is the value declared in the Customs-Postal Declaration. If you have chosen to use your own customs broker, then your broker will handle this for you. On average 13% of cross border packages hit a temporary wall awaiting customs examination formalities like proof of compliance declarations, value payments, product safety checks or authentication of special goods. I’ve had a FedEx package stuck at CDG (from California) since April 22. Damn, at least have the decency to Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. The package contains gifts I brought for my groomsmen for my upcoming wedding, so I'm almost pretty Customs issue not FedEx issue My parcel took ages to reach china (SHENZHEN) , it has since not cleared customs for over a week. my fedex package is stuck at customs clearance in cologne for 5 days now without any update. It's been delayed since 19/05/2024. I have heard of many packages not clearing ever and they either get returned to the shipper or Until we can provide all the information to the authorities, we cannot process the shipment for clearance. /r/FedEx is for ANYTHING FedEx related. Such regulations have been in force in Poland since July 2021. It finally reached the Fedex Seattle location on 5/15/20. But since then it has been stuck under "clearance in progress" at Stansted. Delivery Status Delivery Management DoorTags/Missed Delivery Duties and Taxes Paying an Invoice Why is my package delayed? More From FedEx Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. Then got the VAT notice the day after it was due so I had to wait a week for it to be delivered to a pakket punt and then pay the extra €3. When i called fedex they told me it was just a delay in going through customs so I ended up contacting the shipper and Fedex told them the package was actually lost so they sent me a new one. Are you working with FedEx my box is stuck at custom since Feb 4th and still no update still in customs then another package is in custom again. Mainly because they have zero control on what customs is doing. GO BACK TO SERVICE ALERT PAGE My package is stuck in customs and no one is reply to my calls or messages International Shipping There won’t be one, customs is not fedex. All the information you need to help you ship. At a local FedEx facility means that your package has arrived at a local FedEx facility and is awaiting the next steps to move toward its final destination. since Jan . Customs I don't know how long that will take I only paid attention to how long people have had their packages stuck in transit there. They are prioritizing FedEx shipments that have premium ship rates. It is obviously Covid related and has slowed their internal workforce down. It was sheduled for delivery by Friday 6pm, then changed to mid night, then changed to Pending My package is shipping from the UK to Los Angeles and is currently stuck in customs. Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to To receive ongoing status updates for your package, activate tracking notifications. Before a Until we can provide all the information to the authorities, we cannot process the shipment for clearance. Customs issue not FedEx issue Hello everyone, I have a package coming from overseas. Contacting them will help you identify if there’s anything you can do to resolve the FedEx pickup and delivery services for Jan. “FedEx does not have the package yet” Meanwhile half the time I get something shipped from FedEx, my package is delivered before FedEx even says they received the package. However, even if everything is done right, your shipment still has a chance of being stuck in customs. I had FedEx reroute the package to sender, and now the package has been stuck in customs for about a week now. The package has been stuck in Memphis, TN since 9/27. FedEx/customs says they've reached out to the shipper about the issues. They havent sent me a letter, and I cant pay in the bpost app, the bill doesnt appear anywhere. The customs are requesting invoice and product sample photos, which of course, do not exist. The first step in dealing with a delayed FedEx If you have a package being held in customs or have an international shipment that has sat in Memphis for a few days then it is likely FedEx (or anybody in this sub) cannot do anything Ensure that your shipment is actually stuck in customs. If there's still no movement, give a call I've had air cargo held up in Newark before due to customs Reply reply I’ve had a FedEx package that was stuck for over a week. We asked the customs to release the package for the return -- they referred to turkey@fedex. Or most likely it hasn’t cleared customs yet Reply reply This is the number you need to call if your package is stuck in Memphis for custom clearance 1-888-327-3395. It was shipped on March 7 and has been in the states since the 17th. The frequency of scans may vary and it is not unusual for a shipment that’s on its way to go more than 24 hours without an update, especially during periods of long travel. Anything relevant to living or working in Japan such as lifestyle, food, style, environment, education, technology, housing, work, immigration, sport etc. What I find baffling is, why does customs clearance take so long for something that has no value and with all the right documents in place? Why is my package stuck at customs? Shipments are held to ensure they satisfy export or import customs regulations. The status “In transit” means your package is moving within the FedEx network and is going to be delivered on the scheduled delivery date if there are no transit or customs delay. " Does this mean that it's stuck in customs or does it mean that it's stuck in the sorting hub? Any help is greatly appreciated, thank you. By ensuring complete documentation, accurately If you think there is a shipment stuck at customs, the shipper is the first place you should go. Customs holds happen for a variety of reasons, often adding unexpected delays. It's still stuck in Grace-Hollogne Belgium. I do not have a Korean phone number. Packages can get stuck at customs for various reasons, and it can be challenging to figure out what went wrong and how to fix it. A clearance delay means the What to Do if Your Package is Delayed in Customs Clearance. I got the text memo and logged in, gave them the p code and they claim it doesn’t match. If your package is held at customs, FedEx will contact you for more information. Last update was at 7:50am - In Transit and before was 6:50am - In Transit Package Available for Clearance. Seller said FedEx picked it up before the new year holidays, but it most likely won't be shipped until sometime between the 5th-8th of February. However, this particular item for reasons unkown stopped at a fedex Whether it’s a missed delivery date or a package that’s stuck in transit, it can be frustrating to deal with delays when you’re counting on your shipment to arrive on time. Rakuten Employees: Do not attempt to distribute your referral codes. Check Tracking Updates: However, this particular item for reasons unkown stopped at a fedex facility "Paperwork available for non-FedEx broker". It has been stuck there in customs since then. My packages have been stuck in clearance delay on Thursday the 27th. This is a relatively important package as i have a ton of customers waiting for the items in the package. When I had stuck packages in customs you call and give them the package ID and they look it up and tell you what is the status. Why would a package be held in customs? Shipments are held in customs to ensure they satisfy export or import customs regulations. I have a package stuck in Memphis customs. So basically, they won't respond to any of the customs messages, and won't let me know about the Instead it was held in customs for so long that by the time it was released I had already left France. Sat for 2 weeks Person that ordered the items reached out asked me to look into it, and i spoke with the shipper who said we would have to find a broker, I told them why is this different than every other shipment. I recognize that it is the holiday season during yet Whenever ordering somethinig from abroad, there is always a risk that your goods may be stuck at customs. Ask if any information is needed from you. k has been stuck in customs since 7/14. If it is stuck in customs, what they told you is correct. It's a statue of moderate value less than $200 coming Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. If your package is held at customs, FedEx will contact either the recipient or Why is my package stuck in customs? A package may be stuck in customs or held by the authorities for longer than planned for many different reasons. What do I do if my FedEx package is stuck in customs? If your package is held at customs, you should contact the courier company in charge of your Find all the information on customs. I keep getting these random calls from people claiming to be FedEx, some of whom have xqc level thick accents and I can barely understand Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. Unfortunately there is no time frame for this clearance delay as this is not completed by FedEx. Anyone else had packages come through Stansted recently? I contacted FedEx about it last week - they said they'd open an investigation and get back to me - they never did. Ask FedEx I ordered a cool pair of shorts and it was supposed to come in on march 8th. Even a small mistake like forgetting to apply an invoice or using the wrong shipping labels may cause significant delays. Reply reply Does anyone currently have a FedEx package Experiencing a package stuck in customs can be frustrating, but understanding the customs clearance process and taking proactive steps can help expedite resolution. I called yesterday and the person said that Customs take 24-72 hours. Usually, express shippers such as DHL or FedEx will be able to allow customs clearance of your shipment. S. Make sure you learn what aspects of shipping customs checks and make a checklist to complete each and everything beforehand. FedEx package stuck at UK customs or they lost it? Time Sensitive I have a package that 's been sitting in customs at Stansted airport, UK for over a week. I am staying in Korea for 3 months on visitor visa. I can't get any real answer Experiencing a package stuck in customs can be frustrating, but understanding the customs clearance process and taking proactive steps can help expedite resolution. Package stuck in customs due to value discrepancy . Why is my package stuck at customs? Shipments are held to ensure they satisfy export or import customs regulations. The My parcel has been stuck in customs for 3 weeks (sent from outside the EU) and I cant find a way to pay the VAT. Frequently asked questions. Customs are charging 18k PHP tax sa item ko like what the? I've already had 60+ shipments from Japan and eto yung pinakastressful (always below 10k ang shipment ko). While packages are seized to Steps to Take When Your Package is Stuck in Customs. For residents of Japan only - if you do not reside in Japan you are welcome to read, but do not post or comment or you will be removed. July 1st - Package shipped from my manu, intl priority from China July 2nd - Package arrives in Memphis, says it cleared customs, is moved along to my local fedex (NJ) no problem July 6th - Package is changed to Until we can provide all the information to the authorities, we cannot process the shipment for clearance. UPS is one of the world’s largest customs brokers, and we can help simplify the customs process so you can see less customs delays and hit more deadlines. I’ve called fedex 4 times and keep getting told it’s cleared customs and they will do a trace on it and someone will Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. It went to Guangzhou, China, then on to Sennan-Shi, Japan the next day. It is march 11th now and still nothing has come in. It’s custom and boarder patrol, department of homeland security, if they need information from you they will be in touch with the shipper. I've got a package that left Shenzhen, China on the 17th. Missing or incorrect paperwork is probably the most common reason for having a package stuck in customs. My package is in Memphis and I've heard that Memphis Customs may be two weeks behind FedEx : stuck at customs ? (1 reply) Hello, can someone tell me if my package tracking number 392860020513 is stuck because of some documents missing ? I called FedEx but they said they had no clue (wow) If someone has been in the same situation, please enlighten me ! Thank you Package stuck in customs for 2-3 weeks. My other package (from the same company) came from CA also but from a different location and I am getting active status about it, and it actually has a schedule delivery date. Our team are happy to help. You may see "In transit" as your package status for a few days. i will just have to wait it out. Package stuck in customs ( morocco ) Express Shipment Hi everyone, I ordered a package with fedex from a store called cider ( CHINA) and i payed for express delivery, the package reached casablanca AirPort and in the tracking fedex website it says “ clearance delay” “Clearance instructions from the importer are required. Once a package is with customs, we can’t intervene or ask about the status of the package. Some of the ways to lower that risk are to ensure all the paperwork is correct, and that the duties & taxes are paid before shipping. This was declared. Would it be in the customs dept at the delhi airport? The wonderfully designed site of custom dept offers no clue at all. e. I have had FedEx request that my package be dealt with urgently, several times now. A held shipment may have missing or incomplete paperwork, be waiting for clearance instructions or the authorities may need more information to clear the goods. I have two packages now stuck at customs (a blanket and a t-shirt - nothing sus) with Hanjin shipping. but it's been sitting in Sennan since it got there. The excitement of receiving your items quickly turns into frustration as you wonder what went wrong. On the 11th day, we will return the shipment back to origin, if no positive feedback from the customer. Package stuck in customs upvote Why is my package stuck at customs? What does my tracking status mean? Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. It has been very frustrating. Currently is is held in customs asking for a PCC number. I had a package that said it was out for delivery for for 3 days from FedEx, then it would end up back at the distribution facility every day. FedEx has a dedicated team that handles customs-related issues and can help you with any questions or concerns you may have about your package. com, an email address that never replied. I’m glad to find this thread to realize this is the normal way Hi, I am shipping a watch from Toronto, Canada to Florida US using Fedex International Ground. Usually Why is my package stuck in customs? I’ve entered my tracking number, so why don’t I see any package updates? Related topics. There have been strikes, customs clearance issues also machinary problems in CDG and issues merging TNT. If your Fedex package remains stuck in “available for clearance” status for over 4 business days with no updates, you can take the following steps: Contact We order items from EU all the time for work, usually our shippers take care of all customs and items deliver no problem. The FedEx international shipment release-import status means that the customs office in the recipient’s country has cleared an imported package and handed it over to FedEx for last-mile delivery. Times for packages to clear customs vary. If you have a FedEx package that is stuck in customs, you can contact their customer service. I'd give it another day just to be on the safe side. The first thing to do is check the tracking status of your package. Please continue to track online, using the link below. Carriers often provide updates on where your package is in the customs process, and sometimes this will show the reason for the delay. I suspect this because there seems to be a lot of package delays there that are coming to the US going back years, as evidenced from my searches on google, pointing to Mine's stuck in Shanghai since the 27th, since then it's been "Operational Delay". This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. So I got through to customer service at FedEx last week, they said customs is returning it (it was clothing items still in packages and said only business to person rather than person to person is allowed) so I waited a week for any sort of update on the tracking and still nothing. We called FedEx support and initiated the return. You may also see an alert indicating that there’s an issue with the shipment or that Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. The package itself has been sitting in the U. I can’t get a straight answer from anyone. Handling Stuck Packages in Transit. Contact your shipping courier to confirm if your shipment is actually stuck in customs. If you suspect that the reason for your parcel I've had a package appear to be stuck in Customs at Stansted since last Wednesday (package coming from USA to UK). Reply reply If you need support or more information, contact FedEx in United Kingdom by email or phone. Since you're monitoring the package you should call FedEx, ask for international customer I have a package that's been stuck in customs (USA) for over a week. Ask FedEx Be aware that FedEx has nothing to do with customs, which is run by the government and therefore it may take a day or 2 to relay that information to customs. Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. Customs and Border Protection (CBP) agency still has your shipment but hasn’t cleared it yet. I requested it to be returned two weeks ago. A package can remain in this status until delivery. Your package may be stuck at customs because the import items are prohibited or because of incorrect paperwork. One week later, turns out the shipping label got damaged and they had to get a replacement and I eventually got the package. 15, 2025. Anyone else has this? This thread is archived New comments cannot be posted and votes cannot be cast Related Topics FedEx S&P 500 Finance Business, Economics, and Finance comments sorted by Best Until we can provide all the information to the authorities, we cannot process the shipment for clearance. I have a few questions related to two fedex packages on the way to me (from Canada to the US) that have "Clearance delay - Import" as the status. Examiner will only require proof of payment if the value declared is obviously low or below the reference value Customs and clearance delays occur for a variety of reasons. If additional information is required from the shipper or recipient, FedEx will attempt to contact them. Otherwise, be sure to print out Fedex package stuck in Mexico customs . It’s almost three weeks now and I’ve been calling FedEx almost every day. In this case, to clear the shipment, you must use the services of a customs agency to clear the shipment. and the bot says that both packages are "on track to be cleared by customs". Missing paperwork and unpaid duties and taxes are common reasons why an item can get Until we can provide all the information to the authorities, we cannot process the shipment for clearance. 5. Shipments receive updates at various points in their journeys between pickup and delivery. Part 3. Yes I'm in that undesirable situation now, my package has been stuck for a week now in Memphis. I've contacted Fred Smith the Until we can provide all the information to the authorities, we cannot process the shipment for clearance. Why Do Packages Get Held in Customs? Now that you understand what customs is, you might wonder why packages sometimes get held up there. Delays can occur due to the package itself, its documentation or the volume of packages in customs at the time. The courier carrier was hong kong post originally, and in India, Indian Post does the delivery. I put the declared value at just under $700 because that's what the value of the Greencard is, if it was lost and needed to be replaced, and the related Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. Packages being held in customs can be stuck for several days, weeks, or longer. Ah that is annoying, but I guess understandable. Service Alerts ; United States - English. I guess Memphis Tennessee is a huge world wide hub that takes in trucks, planes, semi's, any type of vehicle used for FedEx. I sent in documents for the lacey act and filled out the other form that was sent in last Thursday Jan 6th. It's nothing that customs should have an issue with. My guess is because of Chinese new year. Customs doesn't work weekends. FedEx will usually hold the shipments for 10 days for customer instructions or approvals. Google CF5106 and fill it out then call the 1800 number tomorrow and ask to be transfered to FedEx Trade Networks. This has created a massive backlog, I Fedex package stuck in customs . " I also have a package stuck in FedEx Dartford. Today I called in and they were still waiting for customs to clear it and "it usually clears within 24 hours". [Help] Any reason for FedEx to send back a return package? Customs and clearance delays occur for a variety of reasons. Let's break down some common factors that can lead to a package getting stuck in customs so you know what to watch out for. I honestly don’t know what to do anymore :( please help All international shipments need to have proper paperwork describing the contents of the package. Japan Customs will not clear your shipment if the issues are not yet resolved. Ang dami na back and forth with UPS and I was wondering if pwede ako pumunta face to face nalang sa customs para explain yung mga proof of payments. Customer/shipper at fault not FedEx I shipped a package a month ago and it ended up getting stuck in customs cause I had shoes inside. Fedex doesn’t have any control when it comes to customs holding a package. One of the packages has been stuck for almost a week now. Fedex added up to 581 pesos (warehouse handling fee and entry form fee) lang while DHL charged a total of 1120 pesos (handling fee, regulatory charges, and storage fee) *costs do not include customs tax Sometimes the package gets stuck in customs and the DHL agent reaches out to me for whatever requirements they tell me are missing. Right now the status shows "delay -- customs clearance, Woodbridge, ON" for two days already. Normally they just have you send the form and they submit it to Customs. The Paris FedEx terminal has an extreme backlog in shipments right now. I had multivitamins sent over from the US in a packet instead of box additional clearance with customs authorities. I reached out to Fedex, and uploaded needed documents. I have the same problem. properly labeling goods, using a reputable shipping company, tracking your shipment, Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. If you have proper knowledge of all the policies and steps, you can avoid such issues Package stuck ‘international shipment release’ package that came from Dubai. I got this from china and I think because of the new year starting everyone was trying to ship out packages before, so now there are tons of packages going through fedex customs. . In general, clearance delay information is available from the detailed tracking page, including the reason for the delay and recommended action. The package is still in the same status. I have told them many times that I'm willing to go to the local facility and pick it up myself. Imagine you’ve been eagerly awaiting a package, only to find out it’s stuck in customs. As a FedEx package handler, I am so grateful to be Find answers, information and resources to help you with your shipping, tracking, and account needs at FedEx. Is My Package Stuck in Customs if Status is “Available for Clearance”? If your Fedex package remains stuck in “available for clearance” status for over 4 business days with no updates, you can take the following steps: Contact Fedex support and kindly request status on your delayed package. Any packages Why is my package stuck at customs? Shipments are held to ensure they satisfy export or import customs regulations. An international package of mine has been stuck in Memphis for a while with the status "in transit. My package has been stuck in anchorage Alaska for 3 days on international shipment release I’ve called them and they keep saying different things one says there is a flight delay one says they are on back log and i don’t know what to do was supposed to be delivered today now they say they don’t know an estimate date it should be here Tracking says package stuck in customs, FedEx CS number says package is about to be cleared while a number from FedEx TN(?) says the package has been returned to sender? International Shipping I received a voicemail from 888)327-3395 that my package was being held in customs on June 4th, and that the shipper needed to send information. They ask me to fill out a watch worksheet and a import form 5106. If your package status is 'At a local FedEx facility': Your package is still on its journey; For Redirect to hold packages this status does NOT mean the shipment is available for pickup. However, nothing happened for ~2 weeks now. Usually when I get packages from overseas, customs only holds them for Package is stuck in customs, random people keep calling me about it. It has reached the local FedEx facility and from there, it will make its way to the Hello, I have a package that has been stuck in customs I have been told all my paperwork is up to date as of October 19th but there is still no movement I have no idea what to do its an international package stuck in Memphis it was in clearance delay then Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. Often express shippers like DHL or FedEx will be able to have customs clear your shipment. I called customer service and they guaranteed I’d I'm wondering if Koeln is some sort of EU outgoing customs hub. Customs checks that the shipment and the I have a fedex express International package been stuck in the Memphis customs for 12 days. Sounds like an operations manager is bootlicking The address on the package was of NOIDA. Can’t find what you’re looking for? Contact us with one of these options. " In your case, the problem is the content of the package, i. Therefore, the recipient must clear the shipment at the customs agency and there is no other way to Until we can provide all the information to the authorities, we cannot process the shipment for clearance. My package was sent on Nov 14th to arrive in Kiev Ukraine. Is Stansted Customs or the FedEx facility at the airport. I have not heard any single thing back from fedex and I can’t get a hold of the place it’s at in Customs. But it's a mess over there. VERIFY: Double check full locations with zip/postal codes before shipping 3. The bigger sized packages are more likely to be inspected and charged. On the 28th, I get a message from FedEx saying that the package is stuck at customs due to some missing paperwork. Please read our rules carefully to ensure your posts or comments don't get removed. The main causes of a Why is my package stuck at customs? This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. It's due to arrive here in Eastern Washington this Monday, the 27th. The FedEx tracking status shows as - Clearance Delay. My friend sent me some personal clothing for me to wear. it sucks because the other 2 boxes the sender shipped already came weeks ago. Customs Clearance. It was shipped insured international priority by Fedex on the 27th. If your package is held at customs, FedEx will contact either the recipient or the shipper depending on the information required. There is absolutely nothing you can do My package has been stuck at the same status for 5 days, it’s said that it was departed from CA and I live in NY. Some reported up to 2 months. The detailed description of why it's delayed is as follows: Clearance delay - Import Description provided is insufficient to All packages arriving in Canada are screened by the Canada Border Services Agency (CBSA). Reply reply /r/FedEx is for ANYTHING FedEx related. My Package from the u. The most frequent reasons a package gets stuck in customs are: Missing Paperwork. Make sure your goods are actually stuck in customs. Did you talk to regular FedEx customer service or FedEx Trade Networks? If you just called the 1800 number they don't know anything about Customs. I contacted Buyee and they can't be of any help because "once it's shipped, it's out of their hands". Be sure that you provide customs with all the documentation required. It shows it cleared customs on the 17th and then again on the 30th. what's inside the package and most importantly ( funnily enough) size of package. I feel so helpless and so mad at Fedex. Usually fedex or other couriers get the package released and expect you to pay them. Contact your carrier. Item is an electronic item that was faulty and needed to be returned. I have called countless of times to get a runaround of it is in customs with no other explanation. How To Avoid My Package Stuck in Customs? Here are a few steps you can take to avoid getting your package stuck in customs. I've called fedex and they said that they have the provided information. The package seems to be stuck in limbo. However, you can be caught out by a FedEx clearance This one agent from Fedex kept updating me of the package status every week with the same issue "Stuck in customs". Until we can provide all the information to the authorities, we cannot process the shipment for clearance. FedEx support said the package is with customs and there's nothing they can do until they get it back. I already called FedEx talked to someone in that dept she said my package had already cleared customs but there was such a backlog of packages ahead of me that's why the delay, she said should move by the end of the week which is today, so not looking likely. I have contacted Fedex with The original delivery date was 9/29. alcohol. We are shipping the package on the behalf of our client so the "shipper" is technically myself Until we can provide all the information to the authorities, we cannot process the shipment for clearance. Had a package stuck in Indianapolis with no updates since the 30th. I called FedEx to ask what is the next step, but FedEx was telling me Korean FedEx was trying to contact me. The seller is not unfamiliar or anything with sending packages to the US so I would be surprised if it's a paperwork issue. Fedex customer service has no explanation and no further information. jwr kfuepmm zqk kncfpy jpgt lhhe tpdl yyxp zpjg ktjfbyt