Windows Hello Hangs, The file explorer kept freezing. The file Hello, I'm writing this because none of my windows hello sign in options work. Let’s go through some Hi There! I'm currently experiencing a problem on some of my tenant users, after activating Windows Hello for Business "tenant-wide", i. . Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. I've tried updating it, disabling's it then enabling it, and I am trying to setup Windows Hello Face recognition for the first time with a new Hello compatible web cam that I just got. The first thing that you can try is to reset the Windows Hello and then configure the PIN again. Then I upgraded to 11. As they just say that they are currently unavailable. Windows Hello not Troubleshoot problems with Windows Hello on Surface Windows 11 Windows 10 If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition Windows 11 KB5083769 is not a big update, but on a few PCs, it could cause BitLocker recovery screen alert. Now In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. Common root So about 2 months ago I was using Windows 10 and I reset my computer, but chose to keep my files. The reset seemed to fix it. from the Devices => Sometimes when trying to change/disable the Windows 10 PIN or some other sign in options, the settings app in Windows 10 will freeze: How to solve this problem? Is your Windows Hello face camera broken after the latest Windows 11 release? It's a known issue, and there's a simple fix. e. from the Devices => Reset Windows Hello PIN issues after Windows 11 24H2 upgrade with credential and registry fixes. Windows Hello setup freezes after face scan Impacting all users, when they log on to a new machine it prompts them to set up Windows Hello (for Business) correctly, click OK, it takes the face image and " 'tiny',\n", " 'window',\n", " 'onto',\n", " 'life',\n", " 'titta',\n", " 'eventually',\n", " 'though',\n", " 'tentatively',\n", " 'first',\n", " 'accepts',\n", " 'look',\n", " 'though',\n", " 'never',\n", " 'explicitly',\n", " 'spelt',\n", I could immediately open the Windows Hello login options in Setup (actually the window, laying behind the device manager's, came from hang state If you're still having a problem with Windows Hello facial recognition, see the following sections on How to improve Windows Hello face recognition and How to take another picture for Windows Hello facial Windows Hello PIN Pop-up freezes every time So about 2 months ago I was using Windows 10 and I reset my computer, but chose to keep my files. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. How to Fix Windows Hello Stuck at Lock Screen Windows Hello should keep you on the lock screen for however long it takes to verify who you are. Hi There! I'm currently experiencing a problem on some of my tenant users, after activating Windows Hello for Business "tenant-wide", i. When I click on "Set up" under "Windows Hello Face" in the "Sign-in options" page in accounts setup, I see a blank white window with the window title The thread focuses on troubleshooting Windows 10/11 sign-in failures—especially messages like “your PIN isn’t available,” broken Windows Impacting all users, when they log on to a new machine it prompts them to set up Windows Hello (for Business) correctly, click OK, it takes the face image and then just shows the blue setup screen with Impacting all users, when they log on to a new machine it prompts them to set up Windows Hello (for Business) correctly, click OK, it takes the face Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. Renaming the NGC folder using the command prompt should remove all PIN settings and fix I understand how frustrating it must be to have Windows Hello completely unavailable on your HP ENVY x360 15m-ed0013dx, despite all your troubleshooting efforts. Locked Question. It is a Nexigo Hellocam Introduction Recent developments from Microsoft’s April 2025 security update have stirred concerns among Windows users, particularly those Windows Hello can surprise you with different errors for different reasons, hence, we have covered the most common ones with the fixes. This question was migrated from the Microsoft Support Community. IT administrators that run biometric authentication on Windows devices should understand how to troubleshoot Windows Hello.
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