A Dive into ChatOps into 2021

A Dive into ChatOps into 2021

Taking a dive into ChatOps in 2021

What is ChatOps?

The concept of ChatOps has been driven by the growing collaboration demands of the global services that involve millions of DevOps teams working on a different platform. ChatOps is considered one of the innovative phenomena that turn the chat process into one of the tools that power many technologies.

Be your daily banking services or any other information on web, you definitely would have encountered an auto chat based conversation system. This is nothing but the evolution of Bots ere or the ChatOps era  (in Devops terminology)

ChatOps is an association model that connects people, tools, processes, and automation into a transparent workflow.

ChatOps is a collaboration model that allows people to connect to the process ,tools & system they are using and working with. It provides a platform for all the team members to communicate with their infrastructure and applications in the same way they communicate with other team members.

It ensures workflow transparency within the team that eventually tightens the feedback loop and improves the information sharing flow. It also helps in enhancing the team culture, cross-training, and team collaboration on a large scale. You can consider ChatOps as a digital age tool that combines the oldest collaboration form and the latest technology that has changed working. ChatOps also allows you to run various operations and commands directly via chat and offers a real-time system where you can easily handle significant production incidents along with detailed documentation of incident communication.

What can ChatOps do for your organization?

ChatOps has changed the working within every globally distributed organization that leverages the chat tools to work together efficiently using these real-time collaboration techniques. ChatOps may not provide a complete solution but can contribute to the efficient working of an organization. The benefits you can get using ChatOps are its speed and transparency that will improve the way you maintain infrastructure and applications within any organization.

Why ChatOps?

There can be many reasons to implement ChatOps;  some of them are shared below :

  • Increased Automation

ChatOps allows you to automate actions that save the team members from maintaining manual documentation to store codes. It helps you replace the error occurring manual process with automated chatbots that will pick real-time commands, execute remote actions, and manage the console with real-time data to keep the team members updated. It will save a lot of time and effort in doing repetitive manual processes. Automation includes the bots that act as helpers to perform designated tasks via automated commands. In this way, you can easily assign small tasks to bots to ensure perfect time management.

  • Increased Collaboration

ChatOps not only increased collaboration but also provides the right context to the provided information. Thus ChatOps has come into the picture to ensure proper communication in complex IT processes, where giving context to every communication may be difficult. ChatOps allows providing real-time, up-to-date, and constructive information to all team members without working with any assumptions.

  • Increased Visibility and Awareness

ChatOps has increased communication transparency, especially in effective incident management, where clear and concrete information is required from team members. It ensures improved visibility among team members about the problem, so they collaborate to work on it. To make the process easier, it is better to gather information from a communication platform where all the team members can see the progress’s live updates and results.

  • Ensures Synchronous communication

ChatOps provides a common platform for each team member where they can share and receive up-to-date information anytime. It offers a synchronous communication process within your team so that all the team members will be on the same page and removes the bottlenecks. Users are benefitted as this process keeps everyone updated about the potential issues during the project development. You can easily share strategies and decisions with the help of ChatOps.

  • Ensures Safe communication

ChatOps ensures the advantage of documenting IT operation tasks and establish a communication mechanism that helps in proactive problem resolution.

  • Gives  Instant information

ChatOps speeds up the decision-making process. Instead of having to collect information from different systems and persons, ChatOps makes it possible to obtain all that information instantly by entering a single command into your chat room.

Some Popular ChatOps tools

Some of the populat ChatOps tools are shared below:

1. Eggdrop

It is the oldest but popular IRC bot designed to be used by novice and experienced IRC users for different hardware and software platforms. It is compatible with Linux, SunOs, MacOS X, and many more. It provides SSL protection for data traffic.

2. Hubot

GitHub Inc wrote its first version that automated the chat room. It allows you to deploy sites, automate tasks and reduces effort, time, and cost. It can easily be implemented on platforms like Heroku. It comes with a variety of features like language translation, Google map integration, and posting images.

3. CloudBot

It is an open-source, fast, and expandable Python IRC bot software. It can be run only on Python 3.4 or higher version and is licensed under GPL v3.

4. Lita

This chatbot is written in Ruby, and you can consider it as a robot companion. It allows you to connect to a chat service that keeps you efficient at work. Lita will convert your time-consuming activities into simple commands and helps you to automate tasks. It is easy to install and compatible with plugins. It comes with a built-in server and routing services. It has support for outgoing HTTP requests and ensures group-based communication authorization.

5. Errbot

It is another bot that is written in Python and is a plugin-based chatbot. You can quickly deploy, extend, and maintain this chatbot. It is available freely and is licensed under GPL-3. It has an easy installation process and comes with multiple server backends.

6. StackStorm

It is an open-source automation tool that connects all your applications, services, and workflows. You can automate everyday actions with the help of these chatbots. It helps in troubleshooting, error-deduction, and continuous development.

7. Lazlo

It is a prototypical IRC bot that only responds to the text. With this bot, you have to provide a pattern to match and run some code that responds to vocal recognition. The code will run on the match and then returns the output.

8. Gitter

Gitter is an open-source instant messaging and chat room system written in JavaScript. It is similar to Slack, but designed for individuals (specifically developers and GitHub users) instead of businesses.

9. Chato.ps

It was built with the idea that teams are existing and communicating on too many chat platforms, using too many tools, experiencing unnecessary friction switching between apps like GitHub, Pagerduty, Asana, Trello, Heroku, CircleCI, and more. Language and chat platform agnostic, Chato.ps is framed as a truly agnostic buffer between all chat platforms and tools.

10. Cog

Cog is  new player in the ChatOps space, but it’s much more than a simple bot. Cog is designed as more of a framework to address a number of concerns many teams have, such as security. With built-in access control and audit logging functionality, Cog allows teams to collaborate on sensitive tasks with higher confidence.

11. Jarvis

Built by CA Technologies, Jarvis is another open source alternative to Hubot, specifically designed for working with build messages to make the most of CA’s Flowdock, a chat and collaboration platform

Conclusion

We’ve seen that ChatOps offers a number  of benefits such as increased collaboration, efficiency, knowledge sharing, and out-of-the-box logging. ChatOps can also be used to break down barriers between teams within an organisation. In our day-to-day jobs also we’ve seen many implementations of ChatOps where the friction between the security, compliance and development teams was taken away because of self-service infrastructure deployments via chat.

So definitely ChatOps is going to be a future trend and also an important part of the future Devops implementation projects across the globe.

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