Servicenow check user criteria in script. We have create a property to hold those title values.
Servicenow check user criteria in script Below will allow me to script against if the logged in user meets a certain User Criteria but what if I want to see if a user is a reference field meets the criteria? SNC. Check if "Requested for" account CONTAINS specific value in User criteria script in Developer forum a week ago; * Populate `answer` with true/false or evaluate to true/false * The script is evaluated in the scope the user criteria is defined * Don't use `current` in the script or populate the variable * Don't use `gs. As per the above conditions and script you have given, catalog form is only visible if user source is Test and role is ITIL. Anyone see why this isn't working? the top Hi friends, I'm building a User Criteria and need to have the script check the value of field on the logged in user's record in sys_user. An evolution is requeried: Managers want to allow their delegate to also declare and create a new extern ServiceNow Learn more about ServiceNow products and solutions. Do I have to script for User criteria? How to get both user source and roles? UserCriteriaLoader - API to Evaluate User Criteria. Unfortunately, when I did this in a background script, only 1 or 2 of the 200+ records actually connect to Hi Everyone, We have a requirement where we need to get user criteria being applied for specified user for a specified catalog item, through script. indexOf(getUserCritera_name("Users at ServiceNow Learn more about ServiceNow products and solutions. Add below script in record producer script section. I encountered an issue I feel like is important to be aware of, and it is related to the script you wrote here. checkRegion(); Hi everyone. when I hard code the user's sys_guid parameter the return is correct (count = 6). it was working in london perfectly. You can use that to get the sys_id and then query user table and check whatever you wish to. when i check the hardware table user have all the condition true principal=yes , category = portable tagSTARTSWITHBTW , the user must not see the item because all the condition are true but i don't know wwhy yser cav view the item and even in user criteria diagnostic i get user can view the item it is out of the box variable available in user criteria script which would give you logged in user's sys_id. The userMatches () function takes the sys_id of a user you’re checking and an array of UC sys_id’s to check against. This leads me to believe that all user criteria analysis is performed when a user logs in and at no other I had one more question on this and I hope you can help me. If the User criteria uses some script to check logged in User & then displays required items, articles, etc then there is no option as the script itself runs dyamically so getting the report for case where script controlls the criteria functioning will not be possible. An evolution is requeried: // check if the user present in the delegate table is manager. Admins will always see the Catalog Items (Record Producer and Order Guides) despite the User Criteria denying the access. Regards Ankur ServiceNow Learn more about ServiceNow products and solutions. initialize(); userCrit. A script is generally used in user criteria to get the column value from a user record and compare that value with the required value. Write the script as you return the desired filter user. It works when the user first logs in, however if they change their business area and the page reloads the user criteria does not pick up on the change. Example: don't use gs. Thanks. Admin account: ITIL user . 1 Helpful Reply. g. getLocation() to get the location but query sys_user table with user_id and then get the location User Criteria allow knowledge managers to implement and modify security without a system administrator's involvement, as well as define separate security configurations for different knowledge bases. UserCriteriaLoader. and according make changes to script . Currently I have a requirement to have a catalog item appear for users who are in a list of companies. Please note: The APIs below are intended for scoped applications and may behave differently Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, answer = checkCondition(); function checkCondition(country) { var usr = new GlideRecord( I am trying to call the sn_uc. I have a reference variable (SYS_USER] on every catalog item called Requested For on whose behalf that request is made. Reason: System Property "glide. So your requirement is to restrict somebody from using the knowledge article. Hi Ankur, user criteria is working fine if they click the article. It is not showing up in user criteria field. Save the Record. */ So here is my whole script. * Populate `answer` with true/false or evaluate to true/false * The script is evaluated in the scope the user criteria is defined * Don't use `current` in the script or populate the variable * Don't use `gs. To use this class in a scoped application, use the sn_uc namespace identifier. Please mark my response as Correct / Helpful. We have create a property to hold those title values. Also i saw that getRecord() and getUser() will not work in scope. i've created a mock function to practice creating user criteria scripts. This field is available only if Advanced is selected. For example, script below searches all matching articles applying ACLs on it. Context: We have a bunch of catalog items in categories that have a script based user criteria. The script works in that it returns a list of records that meet the criteria, but when I investigate the results, it includes records that do not meet Hi everyone. In New York either it shows catalog with old user location or it shows both or it doesn't show catalog item with user Solved: Hi there user criteria evaluates correctly in background script but not using user criteria diagnostic tool function checkCondition(user_id) The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. . * Populate `answer` with true/false or evaluate to true/false * The script is evaluated in the scope the user criteria Hi Ankur, user criteria is working fine if they click the article. I Use the pre-defined user_id variable available in the script to get the user id of the user being used to evaluate the script. To implement your requirement, you need to remove the role from the property or change it to security_admin so Hello - I am working on a User Criteria requirement for a Catalog Item that I am adding. The issue I ran into with this approach is that I can't seem to get the Read ACL to restrict the record I am trying to use an advanced script for User Criteria. You may have the requirement to check user roles as a condition for a record to execute, or validate that a user has a particular role as part of a script. we have written user criteria based person location and catalog location if it match item is visible in portal. What you could do is use the advanced option in the user criteria and then script your check. var u Documentation Find detailed info about ServiceNow products, apps, features, and releases. for example if german users than in script it checks if the users preferred language is german than it shows the article . You can return a list of user criteria records the the logged in user matches server side using: SNC. if the record Hi All, I want to update one particular group in all existing user criteria through fix script. Hi friends, I'm building a User Criteria and need to have the script check the value of field on the logged in user's record in sys_user. e. I have been through many Community posts that check if a user has a specific role (such as ITIL), but that can be accomplished just Why would you want to script a user criteria if it can be done via setting the location field? It can be done, and I believe the best way would be to do it by calling a script include, that returns true if the user is located in 'America'. No matter what I do, my script does not run. Use the same script include and do an indexOf in the resulting array to check if the user is part of of the specific user criteria. Please navigate to System Definition -> Scripts - Background, and by using different users, you can verify if it is returning records or not. user criteria evaluates correctly in background script but not using user criteria diagnostic tool . I have been through many Community posts that check if a user has a specific role (such as ITIL), but that can be accomplished just Dear All - I have requirement to restrict forms for users whose OU layer in user record is 'abc' or they have role 'xyz' , If any of the condition matches then they should be able to access the forms. I have read in other user criteria threads that scripted criteria are not cached and that can sometimes lead to inconsistent results with the diagnostics. Please note: The APIs below are intended for scoped applications and may behave differently * Populate `answer` with true/false or evaluate to true/false * The script is evaluated in the scope the user criteria is defined * Don't use `current` in the script or populate the variable * Don't use `gs. 1) get user criterias satisfied by logged in user using -> getAllUserCriteria. Powered by Zoomin Software. user_criteria. User criteria scripts are not cached so it looks like they run each time. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. How I would be able to script in the Advanced script box of the User Criteria record for this. * Populate `answer` with true/false or evaluate to true/false * The script is evaluated in the scope the user criteria is defined * Don't use `current` in the script or populate ServiceNow Learn more about ServiceNow products and solutions. whats the simplest way to verify User Criteria when KB is searched using a script. It is extensible enough by allowing you to configure additional user attributes and also provide an advanced script evaluator that could add logic beyond th I have user criteria set for knowledge articles . Then the user criteria script would look something like this: If yes then you can use User Criteria and add the group Then link this User Criteria. If you set up user criteria involving The user criteria is really meant to determine whether the logged in users will see specific items and categories while browsing or searching the service catalog. The selected user should match the user criteria in Available for and Not available for related lists of the Catalog Item. I need to be able to restrict the list of categories being di Loading Loading I am trying to use an advanced script for User Criteria. Note : OU layer is text field in user record. getAllUserCriteria() So you can create a script include to return the sys_id of a user criteria record to do the test: getUserCritera_name("name_of_user_criteria_record") And then use it as a condition: I saw in the Latest criterias that we need to "return" the answer. I got a requirement where I need to show/hide catalog item to user. 2) then query sys_user table and for each user check if user matches any of the above listed user criterias. I don't believe that you could update the internal ServiceNow logic to include that field directly. At the moment, there is an Not Available For user criteria that prohibits certain countries from accessing the catalog item. I have an issue with user criteria for an catalog item , user criteria is based on company through company entity , i had written below script, I had tested using Diagnostic I could see still user cannot view the catalog item . getUser()` or `gs. If it shouldn't be show I would use the script @Vishal Birajdar provided (slightly modified, as below) in a user criteria, and attach that to the widget. Using gs. The user criteria is really meant to determine whether the logged in users will see specific items and categories while browsing or searching the service catalog. However, I am not sure how to add condition that this should happen only for new records, i. Luckily, ServiceNow provides an easy way to accomplish this using gs. Luckily, ServiceNow provides an easy way to accomplish this using ServiceNow has an undocumented API which returns all the user criteria a user matches. The script include will reference the User Criteria records so that I can determine if the user matches the associated criteria record. For more details please contact Attach a script file to a file synchronized MID Server. I tried using various scripts and methods, still not able to get that done. I assume it would be gs. However, the script isnt working as expected. getUserID()`, * instead use `user_id` which contains the user sys_id against whom the evaluation is happening. u_region is The user criteria is really meant to determine whether the logged in users will see specific items and categories while browsing or searching the service catalog. */ Hello, looking for a help in creating a user criteria script to restrict visibility of catalog item based on user job title. --> we don't want to show this field to end user. Here's a step-by-step guide to help you set it up: Create new user Criteria: advance should be true: This works via the button, however, I'd like to run a background or fix script to query ALL user records that match the criteria and run it for each of them. Problem statement: We have a third party tool which sends user’s email ID and catalog item to ServiceNow. Can you define what condition you want to check and a sample user record along with expected behavior?-Anurag 1 Helpful Reply. I only want users whose country is Brazil to see the catalog item. English (US) English (UK) German Documentation Find detailed info about ServiceNow products, apps, features, in ACL script check loggedIn user group membership and allow read access to particular record. User Criteria applies only on 6 fields. The issue I ran into with this approach is that I can't seem to get the Read ACL to restrict the record Hi @LexaHunger_20 ,. Regards Ankur ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. If user have a only itil , approver role then the catalog item should be hidden , if user have additional roles along with Itil and approver then catalog item should be visible to the user. Learning Build your skills with instructor-led ServiceNow Learn more about ServiceNow products and solutions. 2 Currently I have a requirement to have a catalog item appear for users who are in a list of companies. User criteria to make articles visible to just Bridgeport users: Assigned this user criteria in Cannot read field in a specific article. */ ServiceNow Learn more about ServiceNow products and solutions. Hey all, i've been struggling with user criteria for the past week. ServiceNow Learn more about ServiceNow products and solutions. ; Partner Grow your business with promotions, news, and marketing tools for partners. I'm not getting how to get this query using addquery could you please help me on this one. The User Criteria Scoped API plugin (ID: com. Hi @chandukollaparthi . /** Scripted User Criteria is not cached, and evaluated everytime, so performance is dependent on the script. There is a user criteria giving access to the cat item only to managers. ; Store Download certified apps and integrations that complement ServiceNow. User Criteria in Developer forum yesterday; ACL overriding user criteria for knowledge base in Developer forum 2 weeks ago; Help: Behaviour or limitations of endDuration() method for MetricInstance in Developer forum 3 weeks ago; Check if "Requested for" account CONTAINS specific value in User criteria script in Developer forum 3 weeks ago Solved: Hi All, In the user criteria for catalog item, You need to check for Department & Business unit of logged in user & can be something as below. Here in script it is * Populate `answer` with true/false or evaluate to true/false * The script is evaluated in the scope the user criteria is defined * Don't use `current` in the script or populate the variable * Don't use `gs. Support Manage your instances, access self-help, and get technical support. Regards Ankur I want create a property and add the allowed userID or user sys id to the property, then check if user is in the property and set var isAccessAllowed to true. See below. When I tried to create a new audience with my above user criteria. Hi @maryc,. But i am not able to prevent 10-P users from seeing B, as i don't know how to write alternative script to apply on a user criteria for item B. I have written this User Criteria on article Level this script in executing and its going to inside the IF condition but is not working as expected Please help me to resolve this issue . glideapp. I have been through many Community posts that check if a user has a specific role (such as ITIL), but that can be accomplished just User criteria is a powerful feature that allows you to setup data driven access controls by evaluating the user attributes of a logged-in user. I only want users with a specific job code to see this catalog item. The admin user has all roles implicitly assigned. I have been through many Community posts that check if a user has a specific role (such as ITIL), but that can be accomplished just Hello - I am trying to setup some User Criteria on Knowledge Pages that basically will let a user who's company is active and marked as a customers along with their user is active. On basis of this, we need to check if us ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. We have a country field on sys_user table (Note: Country field is reference field type and table is core_country). Is there a way to script to test against User Criteria definitions and return true or false? Solved! Go to Solution. Then the user criteria script would look something like this: The following script in my user criteria works when applied on catalog item A, and prevents users not belonging to 10-P from seeing it. ) Note that unless there's a hard requirement for doing so, I would avoid passing all user roles back to the client for checking client-side. I'm finding a way to display only articles that the user has access to. Can anyone help me fix the below code You can try this code in script part of User criteria : /** Scripted User Criteria is not cached, and evaluated everytime, so performance is dependent on the script. To make User criteria available for announcement, ServiceNow Learn more about ServiceNow products and solutions. Hello, looking for a help in creating a user criteria script to restrict visibility of catalog item based on user job title. Can you confirm the following: Has the widget been customized? What the id/name of the widget? What happens when the user Hi To achieve this, you can create a custom script in the User Criteria to evaluate whether the user belongs to the specified groups and has the "HR Team" in their HR profile's "Job code" field. But I am not able to achieve that. getUserCriteria() from inside an Ajax Script include. Do I have to script for User criteria? How to get both user source and roles? Hi Steve, If the Users are added directly to the User field of the User Criteria then you can report on it directly. I need to modify the Not Available For script to ignore this rule if the user is a part of the white list of companies. This will User Roles and Permissions: Ensure that the user running this script has permission to access the sys_user table and read the required fields (manager and title). getAllUserCriteria(). name = 'Users with 'snc_i I encountered an issue I feel like is important to be aware of, and it is related to the script you wrote here. sc. Trying a couple ways to do this and not finding the correct script. I have created a portal content and in Schedule content I have an option to add Audience. Hi, I want a Catalog item not be visible to users with user source(u_user_source - choice field) - 'Test' and doesn't have 'ITIL' roles. * Populate `answer` with true/false or evaluate to tru Hello Milind, You can try this code in script part of User criteria : /** Scripted User Criteria is not cached, and evaluated everytime, so performance is dependent on the script. Hello - I am working on creating a User Criteria record that checks if the logged in user has any role at all. We use LDAP, and the SN User record has a Source field with the AD OU path of the User's AD record, so I'm using that in the encoded query to check if the logged in user is in the EW Domain and if UserCriteriaLoader - API to Evaluate User Criteria. getUserID() checks the session for the logged in user. Just to elaborate though, the availability really has nothing to do with any particular user info. So the Hi Developers, My task is very simple. Please help me with script. CoUntity(); The example script checks to see if the currently logged in user has the capability to create and edit Client Scripts (client_script_admin role). Now the problem is say suppose their is a user Abel Tutor whose preferred language is English . Lets say, we want to have a user criteria only for VIP users. Hi Steve, If the Users are added directly to the User field of the User Criteria then you can report on it directly. UserCriteria()-Constructor So here is my whole script. here u_sn_company is an reference field on sys_user table and u_company_entity is choice field . You would want to write a function that returns a true or false based on the conditions that you want. Docs page: Documentation Find detailed information about ServiceNow products, apps, features, and Control access to knowledge bases and articles by creating user criteria. It is completely dependent on the active status of the event records themselves. Because answer is a pre-reserved keyword, do not use a function with its name as answer, that is, answer(). how to match both condition as these are in 2 User Criteria: Global Security Reviewers Advanced : true Script: answer = getValidUsers(user_id); function getValidUsers(userID) { var result = false; // Check if the user is listed as an approver in 'u_policy. To do this, add a new field in User Criteria(user_criteria) table with the same name as in sys_user table. Only manager and above ServiceNow Learn more about ServiceNow products and solutions. This method is a convenient tool for developers to check a user’s roles via scripting. Can I extend to apply on any other field like VIP? Yes, User Criteria can be extended to apply on any field in User(sys_user) table. How can I show a specific field to specific user based on User Criteria? Do I need a script? It should detect the logged in user and check if it belongs to a specific group, and if it does it shows him the field on the Documentation Find detailed info about ServiceNow products, apps, features, There is a user criteria giving access to the cat item only to managers. Can this be done by adding the specific field to the user criteria form and if so how do we do that? So if you have a custom field on the company table called u_customer you can check that for the logged in user with a user criteria script similar to this. servicecatalog_cat_item_view. But in my current query it would get all knowledge articles even though user did not satisfy the user critieria of the record. If yes then you can use User Criteria and add the group. Best practices for using a script in user criteria . If for some reason the logged in user has to run a check against another user, the criteria will still check the logged in user. Thanks You will need to create a New User Criteria (user_criteria) record. Documentation Find detailed info about ServiceNow products, apps, features, and releases. To use this class in a scoped application, use the whats the simplest way to verify User Criteria when KB is searched using a script. You can check in the background script whether it is returning something or not. cacheFlush("something");, I just dont know what that something is. entitlement. In a catalogue item I have a 'Parent category' variable - this is a reference field that points to that sc_category table. In New York either it shows catalog with old user location or it shows both or it doesn't show catalog item with user Hi Sumanth, We also have other user sources for which the catalog should be visible. MID Server FIPS Enforced Hi @levino ,. Because scripts are evaluated dynamically, including scripts in user criteria records can decrease performance. Impact Drive a faster ROI and amplify your expertise with UserCriteriaLoader - API to Evaluate User Criteria. 3) return that array of users in advanced ref qualifier. hasRole(). I see a very strange behavior on the return value when I pass the sysparm as argument (count=1). So can someone assist in this? To explain shortly if application scope is global the record should update and if Working on User Criteria, need to show the catalog item to the user whose title is in some specific values. Now we are trying to check whether user is having the title or not. Hi All, I need to auto-populate a specific assignment group on Incident table when a new record is being raised and when environment of non-prod is selected. I had one more question on this and I hope you can help me. For this, I created a User Criteria an Thanks for your help. scoped. approvers' var res1 = false; var Documentation Find detailed info about ServiceNow products, apps, features, and releases. I have user criteria set for knowledge articles . e. Debugging: You can add some debugging statements to understand what's happening. getUser(). I have tried the below, but when applied it blocked all users with this setting. } }); (Substitute your actual user's user ID or sys_id for jdoe, and the role you want to check for in for app_user. Not sure what the reverse of STARTSWITH is in below script. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. indexOf(getUserCritera_name("Users at Hi Ankur, user criteria is working fine if they click the article. cacheflush("criteria_cache"); var userGR = new GlideRecor Hi Steve, If the Users are added directly to the User field of the User Criteria then you can report on it directly. I got stuck at one point in terms of adding User criteria in Audience. Skip to main content Skip to search. Kilo Sage Hi @Jayne Loh ,. Their is one article KB0015321 which has can read set to all german users . When evaluating a user's access to a catalog item or knowledge article, the User Criteria Diagnostics tool the results do not match what the selected user actually experience when they are logged in or Why would you want to script a user criteria if it can be done via setting the location field? It can be done, and I believe the best way would be to do it by calling a script include, that returns true if the user is located in 'America'. On the wiki the only documentation says that the script field is "A script to define any additional criteria, and return true or false. Script: gs. We have a custom field on the sys_user table called: u_job_code. You can restrict access using read ACL, in ACL script check loggedIn user group membership and allow read access to particular record. Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, answer = checkCondition(); function checkCondition(country) { var usr = new GlideRecord( Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, answer = checkCondition(); function checkCondition(country) { var usr = new GlideRecord( Note that admin users will always return true for // all roles. it SHOULD be running But, when do they Hello Team, i have a requirement where i have to set user criteria for knowledge base via script below are the script i am using i got the error, please help me to get this issue resolved var userCrit = new GlideRecord('kb_uc_can_read_mtom'); userCrit. criteria is - if any user belong to 2 groups (A and B) and have "HR Team" in his HR profile's "Job code" field, then only this record producer should be visible. Requirement: There is a widget created in portal, which should be accessed only with users having say "X" role. Docs page: Currently I have a requirement to have a catalog item appear for users who are in a list of companies. How can I show a specific field to specific user based on User Criteria? Do I need a script? It should detect the logged in user and check if it belongs to a specific group, and if it does it shows him the field on the I had one more question on this and I hope you can help me. Note that the script returns true not only when the currently logged in user has the role assigned but also if the currently logged in user has the admin role. ServiceNow Community servicenow community. As far as I know, the User Criteria functionality checks the currently logged in user only. The UserCriteriaLoader has several functions on it but the main one we are going to make use of is userMatches (). You can create a new User Criteria that grants access exclusively to the group manager. cacheflush("criteria_cache"); var userGR = new GlideRecor Hi @Jayne Loh ,. but when impersonating a user with a Location different to Bridgeport they can still view the article. Go to solution. If the user doesn't have permission, the script might not find any records and always evaluate to false. Based on this check, the form will deny selection of the user. User Criteria: Global Security Reviewers Advanced : true Script: answer = getValidUsers(user_id); function getValidUsers(userID) { var result = false; // Check if the user is listed as an approver in 'u_policy This way the rest of the script won't run if the current user is an approver, once we get this part working. indexOf(getUserCritera_name("Users at I am working on User Criteria requirement for a Catalog Item. I'm using addOrCondition, but it refuses to cooperate, effectively ignoring any query filter using this. This article describes the functions and methods you can use to get Hello - I am working on creating a User Criteria record that checks if the logged in user has any role at all. The following script in my user criteria works when applied on catalog item A, and prevents users not belonging to 10-P from seeing it. Steps to be used in script include. ServiceNow script to get catalog items based on matching user criteria in Now Platform forum 06-25-2024; Check user criteria in a portal widget in Now Platform forum 05-21-2024; Subcategories in Service Catalog not displayed in mobile app in Mobile Apps & Platform forum 05-14-2024 Hello - I am working on creating a User Criteria record that checks if the logged in user has any role at all. User criteria to check user has a different Location to Bridgeport, assign this in Cannot read field. I'm building a User Criteria and need to have the script check the value of field on the logged in user's record in sys_user. The Popular Items should only show the catalog items that they have access to, I can confirm the behaviour in the PDI. This u_job_code field is not a reference field. Anyone see why this isn't working? the top UserCriteria API enables you to create, modify, or delete user criteria records using scripts. getKnowledge(); function getKnowledge() Hi All, I have entries in the sc_category table with some of the categories having user criteria applied to them. but benchmark records want to exclude from this. I was wondering how I Documentation Find detailed info about ServiceNow products, apps, features, and releases. If you want a head start on writing a script that does it I would take a look in the ui page com. check below script to be used in background script - I need to have a user criteria in "Available for" section of record producer. I added the following advanced User Criteria script. Help. I can't figure out how to reference the user record. We were checking user and catalog location in advance script of user criteria . Please use the following code in the user criteria script to ensure that only the group manager can access the item. In case it is inevitable to use a script in user criteria, you can follow these best practices: The global object user_id points to the logged-in user. var gr = new GlideRecord('sys_user');. I have a user criteria record created that uses the script to check the user preference. rlatorre. GlideRecordSecure only applies ACL verification during query run time, how about checking User Criteria too while searching KB articles using script. If you want a The UserCriteria API provides methods to create, modify, and delete user criteria records using scripts. Question: How do you clear the cache for user criteria in Service Portal for catalog items that should be restricted via the category. override" allows Admins to see all the Catalog Items. api) should be enabled to access the UserCriteria API. I am trying to create a new user criteria script that looks at a custom field on the users company record to validate whether they can see the categories on the service portal or not. Add logic in the user criteria script section as per your business logic . The above example is from here: UserCriteriaLoader - API to Evaluate User Criteria - ServiceNow The UserCriteriaLoader API enables you to get the user criteria associated with a specific user, or a user associated with a specific linkTable. Anyone see why this isn't working? the top part that is querying to get the gr. For example, the following script can be used to create a group for managers who are system administrators. This will be a check on user's user criteria in another user criteria for the knowledge articles Gostaríamos de exibir a descriçãoaqui, mas o site que você está não nos permite. " There is no example provided. GlideRecordSecure only applies ACL verification during query run time, how about checking ServiceNow gives administrators some pretty simple ways to identify this information in the form of a couple of user objects and corresponding methods. In ServiceNow, user criteria are typically AND-based, meaning that all the specified conditions must be met for a user to be considered eligible. Learning Build your skills with instructor-led and online training. */ Dear All, I've created a catalog item that provide managers the option to declare and create a new external login account. I did the second part - populating the assignment group when env=non-prod and clearing it otherwise. In the Application navigator, Navigate to the Service Catalog->Catalog Definition->User Criteria; Check the Advanced check box. I tried changing scopes but no luck. A Not available for user criteria has been added to a TEST catalog item. oilvee sizoc cxabe xfgs cdaii xobhpjg cacdskb ddcs pmtedz dngtej